Ichazah Projects Privacy Policy

Last updated: 2025

iChazah Projects (“we”, “our”, “us”) respects your privacy and is committed to protecting the personal information you share with us. This Privacy Policy explains how we collect, use, share, and protect your personal information in line with South Africa’s Protection of Personal Information Act (POPIA).

1. Who We Are

iChazah Projects is a vision coaching and empowerment consultancy led by Zinhle Eneze. We help women entrepreneurs and leaders find clarity, alignment, and legacy through coaching, mentorship, and events.

Website: www.ichazahprojects.co.za
Email: info@ichazahprojects.co.za
Information Officer: Zinhle Eneze (CEO)

2. What Personal Information We Collect

We may collect the following categories of personal information when you interact with our services:

  • Identity details: Name, surname, date of birth.
  • Contact details: Email address, phone number, WhatsApp handle.
  • Booking details: Coaching session requests, event sign-ups, service preferences.
  • Payment details: When you pay for services (processed securely by third-party providers, not stored by us).
  • Technical data: IP address, browser type, cookies (see Section 9).
  • Coaching data: Goals, challenges, vision statements, and notes you choose to share with us during sessions.

3. How We Collect Your Information

We collect personal information in the following ways:

  • Directly from you when you book a call, sign up for a workshop, or complete a contact form.
  • Through third-party booking tools (e.g. TidyCal).
  • Via email marketing tools (e.g. MailerLite) when you subscribe to updates or download a free resource.
  • From event platforms (e.g. Eventbrite or Zoom) if you register for events.
  • Automatically through cookies when you browse our website.

4. Why We Collect Your Information (Lawful Basis)

We collect and use your personal information for the following purposes:

  • To provide coaching, mentorship, and events you request.
  • To manage bookings, communication, and follow-up.
  • To send you resources, newsletters, and event invitations (only with your consent).
  • To process payments securely.
  • To improve our website and services through analytics.
  • To comply with legal and regulatory obligations.

5. Sharing of Information

We do not sell your personal information. However, we may share it with trusted third-party service providers to enable our services, including:

  • MailerLite (email marketing).
  • TidyCal (bookings).
  • Zoom/Teams (virtual sessions).
  • WhatsApp Business (direct communication).
  • Payment gateways (PayStack/PayFast, Stripe, or PayPal, depending on service).

Some of these providers are located outside South Africa. Where your data is transferred cross-border, we ensure it is stored and processed under adequate data protection safeguards.

6. Your Rights Under POPIA

You have the right to:

  • Access the personal information we hold about you.
  • Request corrections to your information.
  • Request deletion of your information, where legally possible.
  • Withdraw consent for marketing communication.
  • Object to the processing of your data.

To exercise these rights, email us at [insert email address].

7. Data Retention

We retain personal information only for as long as it is needed:

  • Coaching session and booking records: up to 5 years.
  • Financial records: at least 5 years, as required by law.
  • Mailing list subscriptions: until you unsubscribe.
  • Cookies and analytics data: see Section 9.

8. Security Measures

We implement reasonable technical and organisational measures to safeguard your personal information, including:

  • Password-protected systems.
  • Secure third-party platforms.
  • Limited access to authorised personnel only.

9. Cookies & Tracking

Our website uses cookies and analytics to improve your browsing experience. You may adjust your browser settings to block cookies, but this may affect site functionality.

10. Updates to This Policy

We may update this Privacy Policy from time to time. Any updates will be posted on this page with a revised “last updated” date.

11. Contact Us

If you have questions, concerns, or complaints about how your personal information is handled, please contact:

Information Officer: Zinhle Eneze
Email: info@ichazahprojects.co.za